Orders, Invoicing, Shipping, Returns

Questions related to ordering product, invoicing, shipment, and returns.

What happens if my order is placed on "backorder"?
We apologize for the inconvenience.  We will make sure your order ships as soon as it becomes available.
I am missing part of my order.
Frog Street carefully packages all of our curriculum kits.  Please make sure something wasn't removed from a decorative box and misplaced. If you a...
I need a quote so I can place my order.
 You can send a quote request through our Support Center by going to https://support.frogstreet.com/support/home.  Someone from Customer Care will contact y...
My order arrived damaged.
We apologize for the inconvenience of receiving damaged product. Please notify Frog Street within 3 days of receiving your order that it arrived damaged...