Orders, Invoicing, Shipping, Returns, Tax Exempt
Questions related to ordering product, invoicing, shipment, and returns.
You may place an order with Frog Street by visiting our online store, sending a Purchase Order, calling with a credit card, or mailing a check. To visit...
You can send a quote request through our Support Center by going to https://support.frogstreet.com/support/home. Someone from Customer Care will contact y...
Shipping Policy Please allow 7-10 business days from the time you place your order for your items to ship. During our high-volume season (March-Septemb...
We apologize for the inconvenience. We will make sure your order ships as soon as it becomes available.
Frog Street carefully packages all of our curriculum kits. Please make sure something wasn't removed from a box or misplaced. If you are missing a ...
We apologize for the inconvenience of receiving damaged product. Please notify Frog Street within 3 days of receiving your order that it arrived damaged...
To request a copy of an invoice, please go to https://support.frogstreet.com/support/home and create a Support Center ticket. Customer Care will contact you...
All orders placed by phone or in the Frog Street online Store are prepaid with a credit card. Orders placed by Purchase Order have a term of Net 30 da...
Please submit a Support Center ticket by going to https://support.frogstreet.com/support/home. Our accounting department will work with you to provide a cor...
Frog Street charges a flat shipping/handling rate of $8.00 for orders under $50.00. All orders over $50.00 will be charged 15% shipping/handling. Frog ...