Orders, Invoicing, Shipping, Returns

Questions related to ordering product, invoicing, shipment, and returns.

How do I place an order with Frog Street?
You may place an order with Frog Street by visiting our online store, sending a Purchase Order, calling with a credit card, or mailing a check. To visit...
How do I return products to Frog Street?
Return Policy Claims for returns must be requested within 15 days of receipt. Returns must be unopened, in the original packaging, and in perfect conditi...
Where is my order?
Shipping Policy Please allow 7-10 business days from the time you place your order for your items to arrive.  Most orders are shipped within three busines...
How do I request a copy of an invoice?
To request a copy of an invoice, please go to https://support.frogstreet.com/support/home and create a Support Center ticket. Customer Care will contact you...
Does Frog Street ship international orders?
Yes. Please contact Frog Street Customer Care at 1-800-884-3764 for more information.
How much will shipping cost?
Frog Street charges a flat rate of $8.00 for orders under $50.00. All orders over $50.00 will be charged 15%. Frog Street is located in Southlake, TX.  ...
What if I find an error on an invoice?
Please submit a Support Center ticket by going to https://support.frogstreet.com/support/home. Our accounting department will work with you to provide a cor...
Can you change the date on my invoice?
You can send an inquiry about your invoice through our Support Center by going to https://support.frogstreet.com/support/home.  Someone from Accounting will...
What are your payment terms on invoices?
All orders placed by phone or in the Frog Street online Store are prepaid with a credit card.   Orders placed by Purchase Order have a term of Net 30 da...
I have a Tax Exempt status.
Once we have your Tax Exempt certificate on file and you are using a Purchase Order, you can fax your order to 800-759-3828 or email it to Customer Care at ...