Orders, Invoicing, Shipping, Returns, Tax Exempt

Questions related to ordering product, invoicing, shipment, and returns.

How do I place an order with Frog Street?
You may place an order with Frog Street by visiting our online store, sending a Purchase Order, calling with a credit card, or mailing a check. To visit...
I need a quote so I can place my order.
 You can send a quote request through our Support Center by going to https://support.frogstreet.com/support/home.  Someone from Customer Care will contact y...
Where is my order?
Shipping Policy Please allow 7-10 business days from the time you place your order for your items to ship.   During our high-volume season (March-Septemb...
What happens if my order is placed on "backorder"?
We apologize for the inconvenience.  We will make sure your order ships as soon as it becomes available.
I am missing part of my order.
Frog Street carefully packages all of our curriculum kits.  Please make sure something wasn't removed from a box or misplaced. If you are missing a...
My order arrived damaged.
We apologize for the inconvenience of receiving damaged product. Please notify Frog Street within 3 days of receiving your order that it arrived damaged...
How do I request a copy of an invoice?
To request a copy of an invoice, please go to https://support.frogstreet.com/support/home and create a Support Center ticket. Customer Care will contact you...
What are your payment terms on invoices?
All orders placed by phone or in the Frog Street online Store are prepaid with a credit card.   Orders placed by Purchase Order have a term of Net 30 da...
What if I find an error on an invoice?
Please submit a Support Center ticket by going to https://support.frogstreet.com/support/home. Our accounting department will work with you to provide a cor...
How much will shipping cost?
Frog Street charges a flat shipping/handling rate of $8.00 for orders under $50.00. All orders over $50.00 will be charged 15% shipping/handling.  Frog ...