Shipping Policy

  • Please allow 7-10 business days from the time you place your order for your items to arrive.  Most orders are shipped within three business days after the order is received. (Orders that are collections of products may require a little extra time as these are built when your order is placed.)
  • During our high-volume season (March-September), your order may take longer to process.
  • Shipping carriers are determined by Frog Street. Our preferred shipper is UPS. The transit time for orders is under five days from Texas to anywhere in the US (with the exception of delays due to bad weather).
  • We cannot ship to a PO Box.

 

You can send an inquiry about your order through our Support Center by going to https://support.frogstreet.com/support/home.  Someone from Customer Care will contact you and help provide tracking for your order.