Please be sure you are logging in to the correct portal location: https://portal2.frogstreet.com.
If this is where you are logging in, be sure you have checked your email Junk/Spam folder for an email from firstname.lastname@example.org.
If you do not have this email in your regular mail or your junk mail, you will need to contact your IT staff. Some school districts and large organizations have mail filters that stop suspected SPAM at the mail server itself so that it does not reach users' inboxes. You will need to ask your IT staff to add email@example.com to the list of allowed/safe senders.
If you are still using https://portal.frogstreet.com (see the screenshot below) you will need to access your account on the new portal site or register. Portal2 contains the same great resources and features much-improved technology and organization.
Please go to the new portal site at http://portal2.frogstreet.com and enter the email and password you used for the former portal.
You may need to reset your password by selecting "Lost your password?". Look for an email with a link to "reset your password". Be sure to monitor your junk/spam folder as some mail systems inadvertently route the email there.
If you still have trouble with your password reset, please send a support ticket to https://support.frogstreet.com/support/home and we will help you reset your password.