If the steps below have already been performed, please check your Junk/Spam folder, as some mail systems inadvertently route the password reset email there.
Go to the login page https://portal2.frogstreet.com/ and click on the "Lost your password?" link.
On the next page type in your email address and click the "Get new password" button.
An automated email will be sent from firstname.lastname@example.org to reset your password.