If the steps below have already been performed, please check your Junk/Spam folder, as some mail systems inadvertently route the password reset email there.
Go to the login page https://portal2.frogstreet.com/ and click on the "Lost your password?" link.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8081979376/original/WjobXrvKRPIxCMMpCH-CQgnKjHezGJe9Jw.png?1623157263)
On the next page type in your email address and click the "Get new password" button.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/8081979375/original/OCP0Nf1m1D2a8PACM3s8yJT2dXdxMafRGg.png?1623157263)
An automated email will be sent from no-reply@frogstreet.com to reset your password.