Orders & Invoicing

Questions related to ordering product, invoicing, shipment, returns.

How do I request a copy of an invoice?
Best way: Customers can request an invoice by sending an email to customerservice@frogstreet.com Customers can also call the Frog Street of...
Tue, Jan 5, 2016 at 3:30 PM
How do I order from Frog Street's online store?
The Frog Street STORE link is in the horizontal menu at our web site. Here is a direct link: http://www.frogstreet.com/store/
Mon, Dec 14, 2015 at 12:19 PM
Can I use a Purchase Order when ordering online?
Not at this time.  Best way: Please fax Purchase Orders to Customer Service at 1-800-759-3828 You may also place orders with Customer Servic...
Tue, Jan 5, 2016 at 3:32 PM
What if I find an error on an invoice?
Please submit a Support Center ticket here or contact Frog Street Customer Service by email or call 1-800-884-3764.
Mon, Dec 14, 2015 at 12:34 PM
Where is my order?
Please submit a Support Center ticket here or contact Frog Street Customer Service by email or call 1-800-884-3764. For Digital Download order in...
Tue, Jan 5, 2016 at 3:33 PM
What happens if my order is placed on "backorder"?
Your order will ship as soon as it becomes available.
Mon, Dec 14, 2015 at 12:42 PM
What are your payment terms on invoices?
All orders placed by phone or in the Frog Street online Store are prepaid. If an order is placed by Purchase Order, the term is Net 30 agreement.
Mon, Dec 14, 2015 at 12:47 PM
How can I order using my Tax Exempt status?
Once we have your Tax Exempt certificate on file, you can fax your order to us at 1-800-759-3828 or call Customer Service at 1-800-884-3764. The online s...
Tue, Jan 5, 2016 at 3:34 PM