Go to http://portal.frogstreet.com

Click on "Forgot Password" (pink)

Enter the email address associated with your account. 

You will receive an email that includes a link to reset your password.

If you do not receive the email immediately, please check your SPAM/Junk folders.

If your email is subject to filtering through your school or organization's SPAM control, you may need to check with your IT department. 

If you still cannot access your account, please contact customer service.