Frog Street Support Center
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General Questions and How-to
How do I contact Frog Street Support?
Support email: firstname.lastname@example.org
AIM - Browser Requirements
AIM - Supported Operating Systems
AIM - Supported Devices
AIM - Firewalls
AIM - Software and Network Configuration Settings
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Frog Street AIM Criterion-Referenced Assessment
Is my login for Frog Street Assessment the same as it is for the Portal?
Does Frog Street set assessment windows for the AIM Criterion-Referenced Assessment?
Are there instructional videos or a User Guide for Frog Street AIM Criterion-Referenced Assessment?
Classroom and Student Management
Assign a Test
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Frog Street AIM Observational Assessment
AIM Status Ranges 9-Level Continuum
Video Size Limit
Frog Street Portal
What is the Frog Street Portal?
How do I access the Frog Street Portal?
How do I reset my password for Frog Street Portal?
Adding and Removing Students
How do I change a student’s level on the Step-by-Step Learning Path?
How do I change a student’s personal information, such as name or gender?
How do my students login?
How does a student change his or her Avatar?
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FSPK Student Interactive Software
What are the System Requirements for FSPK Student Interactive Software
How do I access my Web-based subscription?
Orders & Invoicing
How do I request a copy of an invoice?
How do I order from Frog Street's online store?
Can I use a Purchase Order when ordering online?
What if I find an error on an invoice?
Where is my order?
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Who is the sales representative for my state?
How can I request a quote for products/services?
How much will shipping cost?
Does Frog Street ship international orders?
How do I return products to Frog Street?